A human answers. Every time.
No chatbots. No tickets lost in the system. A responsive French team that knows your profession.
Classic technical support? We're tired of it too.
You lose 20 minutes before finding a human. If you find one.
Human from the first call. No robots, no 12-option menus. A real advisor who picks up.
Your school start is blocked. Parents complain. You improvise.
Response within 4 business hours for emergencies. Contractual commitment.
You re-explain everything from the start. No one knows your file.
Dedicated referent who knows your institution, your challenges, your history.
You tinker. You miss features. You underutilize the tool.
Knowledge base in French, up-to-date, with video tutorials for every feature.
4 ways to reach us. All effective.
Phone support
A dedicated team that really picks up. No 45-minute hold music.
Live chat
Ask your question, get a real-time answer. History kept.
Knowledge base
500+ articles, video tutorials, FAQ. Available 24/7, even on weekends.
Videoconference
Need a screen share? We schedule a slot during the day.
How it works in practice
You call or write
A human answers you immediately. No robots, no tickets into the void.
We qualify and act
Your request is handled within minutes. Not days.
We keep you informed
You know exactly where your request stands. Total transparency.
We check it's resolved
We contact you again to ensure everything works. Follow-up to the end.
Turnkey deployment. Zero friction.
We arrive with our squad, retrieve your data, configure everything, train your teams. You continue to manage your school. It's our job, not yours.
The École Futée Playbook
Our proven method
Audit & Auto-import
Your references are sucked in 48h: ONDE, SIECLE, Charlemagne, parent bases... We get everything without disturbing you.
Custom configuration
Dedicated project manager, agile sprints, secure pre-production environment. We adapt the tool to your reality, not the other way around.
Bootcamp training
We train your teams in intensive mode. 60 minutes are enough to be autonomous. Guaranteed skill transfer.
What reassures you
ONDE, SIECLE, Charlemagne, EcoleDirecte... We know how to talk to all systems.
A single interlocutor who drives everything. Real-time progress reporting.
We test everything in pre-production before switching. Zero risk for your data.
Turnkey communication plan to announce the change to families.
Training is in our DNA
Full initial training
2h of personalized training for your teams. Included, not optional.
Training for newcomers
New secretary? New director? We train every new user for free.
Thematic sessions
Billing, report cards, registrations... Targeted workshops to master each module.
École Futée Certification
For power users who want to become referents in their institution.
Contractual commitment for critical requests
Support provided by our internal teams, no outsourcing
Every new user is trained for free
A single interlocutor who knows your institution
Our clients say it best
"I called on a Friday at 5:30 PM for a billing problem. Not only did someone answer, but my problem was resolved by 6 PM. Never seen that with a software provider."
"Our referent is named Thomas. He knows our school by heart. When I call, I don't have to re-explain who I am or how we work. It's a real partnership."
"The knowledge base is incredible. I trained my new assistant in 2 days thanks to the video tutorials. She is already autonomous."
Tired of waiting on the phone?
Join 500+ institutions that chose a partner that really listens. Your first training is just a click away.